My good deed for the day
Submitted: November 15th, 2009 | Category: News
I’ve been studying Google apps, and remembered the registrar Name.com allowed Google apps to be enabled on your domain with a single click. So last Friday, I went to their site to test it out on a spare domain of mine. Their homepage had a promotion for buying a .net regular price and getting a .com for $1.
Hmmm? There is a community website I’d like to do for women. Might as well go ahead and secure a good name now. After adding it to the cart, I thought, will it be an additional $1 if the year was increased? Then the weirdness started. Some domains only increased $1, and other .com domains increased regular price. It looked like a programming glitch to me. Let’s just refresh the page to see. After clicking on the cart link again, the .com domain had 8 years for $1. What???!!!
I thought about it, and no business deserves this. After getting a rep on the phone, they could duplicate the glitch easily with a few instructions. He put me on hold for a LONG time. He came back and said he showed a programmer who ran off to fix it. And that he wanted to know my username so a manager could call me back. This wasn’t my expectation, but they wanted to reward me somehow. A nice guy called to thank me and offered a $25 credit. I requested the registrar add a referral system, because I recommend them a lot, being that they offer free private WhoIS on all their domains. He basically answered they’d consider it in the future.
Anyway, that’s my good deed for the day.